Percona, Inc., the company that makes MySQL faster and more reliable, has published the schedule of breakout sessions and speakers and secured a new group of leading corporate sponsors for its Percona Live MySQL Conference and Expo taking place at the Hyatt Regency Santa Clara and Santa Clara Convention Center in Santa Clara, California, April 10-12, 2012. Formerly the MySQL Conference & Expo hosted by OReilly and Associates, this must attend three-day event provides a great opportunity for MySQL users, developers and vendors to exchange knowledge and information about MySQL and attend breakout sessions, keynotes, and tutorials presented by some of the most respected MySQL practitioners in the industry.
Breakout sessions on April 11 and 12 will provide attendees with an opportunity to dive deep into a variety of MySQL topics. Industry experts will present breakout sessions for multiple tracks spanning the MySQL ecosystem including applications, architecture and design, business case studies, database administration, hardware, high availability and replication, new features, and tools. Newly confirmed speakers include:
www.FreedomUniversity.TV. A series of videos on the Thevenin and Norton Equaivalent Circuits along with some example circuit analysis. For questions on these and other topics contact Professor Santiago at john@e-liteworks.com or visit the above website.
Santa Barbara, CA (PRWEB) January 12, 2012
BenchmarkPortal is announcing their 2012 quality assurance training for the contact center industry. The new schedule includes more in-person locations and new live online workshops. This workshop covers strategy, company culture, behaviors, assessment forms, service, compliance, call monitoring process, evaluation frequency, coaching, feedback, time management, recognition, technology and more.
Participants will gain an understanding of the specific requirements necessary to build a "best- in-class" quality monitoring and assessment process. They will learn how to build the monitoring and quality assessment program to meet the needs of the enterprise, the center, the agents and the callers. Participants will identify those agent behaviors that provide an excellent customer experience, i.e., reduce the customer effort to solve their problem, answer their question and drive loyalty. From this knowledge comes the development of the assessment processes, form for assessment and the scoring metrics that will measure the result.
Participants will learn the issues of calibration of the assessment and scoring processes, and how to deliver appropriate recognition and reward for the stakeholders of the process. This workshop will provide real- life example and exercises using strategic imperatives to assess the current program, make adjustments or develop an entirely new program that meets the needs of all stakeholders.
Small class size allows for one-on-one interaction with the instructors, as well as networking opportunities with colleagues and industry peers. Participants also leave with take aways that are meant to enable them to make a real difference in their centers.
Participants in these workshops typically include Call Center Managers, Supervisors, Directors and Vice Presidents. The courses are designed to enable these leaders to better manage their call centers and strengthen relationships with other departments. Every attendee receives complete course documentation and a comprehensive workbook.
All BenchmarkPortal call center training courses include access to a complimentary Benchmarking Report and web-ex style presentation of the individuals benchmarking results with their College instructor. Managers report that they really appreciate the combination of interactive classroom work along with personalized focus on individual needs and challenges. This approach is considered to be unique to BenchmarkPortal's College of Call Center Excellence training.
True quality call centers exist as a result of quality training. BenchmarkPortal helps your employees get the training they need, so that your call center will perform at the levels you and your superiors expect.
"We are very pleased with the training based on the feedback from Leanne regarding the first 2 sessions she had last week. We are expecting that she will have a lot of learning which she can apply to her projects as the QA Supervisor of our team," said Lorena C. Biclar, Assistant, Manager-Customer Service, Power Transmission Solutions, Emerson Industrial Automation
View the Calendar here for Call Center Quality Assurance Certification Training >>
Indianapolis, IN - Feb. 21-22, 2012
Live Online - Mar. 7-9, 2012
Live Online - June 6-8, 2012
Live Online - Sept. 5-7, 2012
Call Center Campus, Las Vegas, NV, Nov. 5-9, 2012
About BenchmarkPortal
BenchmarkPortal is the leader in Call Center Benchmarking, Call Center Certification, Call Center Training and Call Center Consulting. Since its beginnings in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the customer service industry and now hosts the world's largest call center metrics database. Currently led by Bruce Belfiore, the BenchmarkPortal team of professionals has gained international recognition for its call center expertise and innovative approaches to Best Practices for the customer service industry. Listen to the first online talk show specifically focused on the customer service industry - CallTalk. Bruce Belfiore along with industry experts will dive into current discussions surrounding best practices and ways to improve your center. BenchmarkPortals Web site can be found at http://www.benchmarkportal.com
Visitors to Orlando will have another reason to celebrate this summer, as Hilton Orlando Bonnet Creek presents SummerBlast!, May 25 through Sept. 5, 2011. This summer-long schedule of special events, activities and programs will celebrate 104 days of summer vacation.
The Summer Blast! program is for guests of Hilton Orlando Bonnet Creek, the newest resort in Orlando conveniently accessed inside the gates of Walt Disney World
Santa Barbara, CA (PRWEB) January 12, 2012 
Orlando, FL (PRWEB) May 05, 2011